Taiyo Support
Get help with the Taiyo app and your connected fitness services.
Contact Us
Have a question or need assistance? We're here to help.
kontakt@netwise-concepts.comWe typically respond within 24-48 hours.
Frequently Asked Questions
How do I connect my Strava account?
Open the Taiyo app, go to Settings, and tap on 'Connect Strava'. You will be redirected to Strava to authorize the connection. After granting access, your activities will automatically sync.
How do I disconnect Strava from Taiyo?
You can disconnect Strava in two ways: 1) In the Taiyo app under Settings, tap 'Disconnect' next to Strava. 2) In your Strava account settings under 'My Apps', revoke access for Taiyo. Your synced data will be deleted within 48 hours.
What data does Taiyo access from Strava?
Taiyo accesses your activity data including workout type, duration, distance, pace, heart rate, and calories. We only read your data - we never post or modify anything on your Strava account.
How do I delete my synced fitness data?
Disconnect your fitness tracker (Strava, Garmin, or Polar) in the app settings. To request complete deletion of all your data, contact us via email. We will process your request within 48 hours.
Why are my activities not syncing?
First, check if your connection is still active in Settings. If issues persist, try disconnecting and reconnecting your account. Make sure your activities are not marked as private on Strava.
Disconnecting Your Accounts
You can revoke Taiyo's access to your fitness data at any time:
Strava
Go to strava.com/settings/apps and revoke access for Taiyo.
Garmin Connect
Go to Garmin Connect Settings → Connected Apps → Remove Taiyo.
Polar Flow
Go to Polar Flow Settings → Connected Services → Disconnect Taiyo.
Your Data & Privacy
- •We only access data you explicitly authorize
- •Your fitness data is never sold to third parties
- •When you disconnect, your synced data is deleted within 48 hours
- •You can request complete data deletion at any time via email